Refund and Cancellation Policy

Inaya Popup Shop values the beauty and elegance of our jewelry and strives to ensure you are delighted with every purchase. However, we understand that sometimes things don’t go as planned. This policy outlines our procedures for refunds and cancellations to ensure a smooth and transparent experience for our customers.

Refund Policy

Eligibility for Refunds

• Items must be returned in their original, unused condition, with all original packaging and tags intact.
• Refund requests must be made within 14 days of the delivery date.
• Custom-made or personalized items are not eligible for refunds unless they are defective or damaged upon arrival.

Process for Refunds

1. Initiate a Return: Contact our customer service team at [customer service email] within 14 days of receiving your order to initiate a return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item(s).
3. Ship the Item: Pack the item securely, including all original packaging and tags, and ship it back to us using a traceable shipping method. The return shipping cost is the responsibility of the customer.
4. Inspection and Approval: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. If approved, a refund will be processed to the original payment method within 7-10 business days.

Cancellation Policy

Order Cancellation

• Orders can be canceled within 24 hours of placement without any penalty.
• To cancel an order, please contact our customer service team at [customer service email] or call us at [customer service phone number] within 24 hours of placing your order.
• If the order has already been shipped, it cannot be canceled. However, you may follow the return process to return the item for a refund.

Cancellation by Inaya Popup Shop

• Inaya Popup Shop reserves the right to cancel any order due to unforeseen circumstances such as stock unavailability, pricing errors, or payment issues. In such cases, the customer will be notified promptly, and a full refund will be issued.

Non-Refundable Items

• Gift cards
• Custom-made or personalized items (unless defective or damaged upon arrival)
• Items purchased on sale or clearance

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team at [customer service email] within 48 hours of delivery.
• Provide your order number, a description of the issue, and photos of the damaged or defective item.
• We will arrange for a replacement or a full refund, including return shipping costs, if the item is deemed defective or damaged.

Contact Us

For any questions or concerns regarding our refund and cancellation policy, please reach out to our customer service team at [customer service email] or call us at [customer service phone number]. We are here to assist you and ensure your satisfaction with our products.